What does vegan mean?
Are you a nut-free premises?
Are you a gluten-free premises?
Are your treats lactose-free?
Do you make sugar-free treats?
Do you make any non-vegan desserts?
Do you have a storefront that we can walk into and buy one treat?
Why are your hours so short?
Can I call ahead to have you put treats aside for me to pickup later?
Do you have birthday cakes ready for pickup?
Can I get a birthday cake with special decoration?
How do I get a wedding cake?
How can I order a birthday/specialty cake?
How can I get your treats at a shop or cafe near me?
Do you deliver?
Do you accept debit or credit cards?
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What does vegan mean?
This means that our premises and products are 100% free of dairy and egg products, and are mostly organic. There are no animal products (or by-products) on site or in our food. The closest you’ll find is a picture of Miss Kate’s cat, which mysteriously makes its way into every photo album she makes…
- Are you a nut-free premises?
We are not a nut-free premises. There are peanut, walnut, coconut and pecan products on site. We cannot guarantee that a product is nut free. In fact, with some of the staff we have, whoever makes your treats may actually be nutty themselves… we kid, we kid! Teehee!
- Are you a gluten-free kitchen?
We are not a certified gluten-free kitchen, although we do offer gluten/wheat-free products. All precautions are taken to ensure cross contamination does not occur, but we cannot guarantee it 100%. Only you know how severe your allergy is. If it is severe, we advise you to not order from us. We don’t want to make anyone sick!
- Are your treats lactose-free?
Absolutely! No dairy means no lactose. You won’t find it anywhere in our bakery.
- Do you make sugar free treats?
We are currently working on recipes with Agave Syrup. When we create a product that meets our standards, we’ll post it immediately! Thanks for being patient with us.
Sorry, but we will never prepare any treats with artificial sweeteners.
- Do you make any non-vegan desserts?
Nope, never. We will not make any exceptions. There are plenty of fantastic non-vegan bakeries around Ottawa, and we will recommend one to you if need be.
- Do you have a storefront that we can just walk into and buy one treat?
Yes! And we would love for you to come by! Please come visit us at 507 Bronson Ave., and check our Hours page to see when we’re open!
- Why are your hours so short?
Auntie Loo’s was originally designed as a wholesale company by its owner, Amanda Lunan. When the Bronson Ave store was secured, neighbours and customers began inquiring about the shop being open to the public. We love to listen to our customers, so the store was made available to the public.
In time, as we grow, we hope to be available to you for longer hours. Thank you for supporting a small, local business!
- Can I call ahead to have you put treats aside for me to pick up later that day?
Sorry, but no! We used to be more lenient on this, but after having numerous no-shows (even after many “I PROMISE I will be there!”s), we will no longer put treats aside. We think it is unfair to withhold from the people who have specifically come to the shop to get some desserts! If you are concerned about us running out of your favourite snack, please consider ordering ahead the day before. Thank you for your understanding!
- Do you have birthday cakes ready for pickup?
All cakes must be pre-ordered, but never fear! Cakes can be ordered with as little as 24 hours’ notice, if they are of an average size and only require a simple message. Please note that if you would like to order for Saturday, place it as soon as possible as space is limited and the weekend fills up fast!
- Can I get a birthday cake with special decoration?
Absolutely, we would love to make something special for you! Any extra decor does incur further cost. Please note that we require a minimum of one week for any orders with special decoration. This applies to our simple birthday/celebration cakes, which are “buttercream” iced cakes. Larger, or fancier, cakes require much more notice (in most cases a minimum of 60 days). Please contact us for further details.
- How do I get a wedding cake?
Click here to set up a free, no obligation consultation. We have no minimum on our wedding cakes and each cake is custom created. Check out our Wedding FAQ for answers to many of your questions!
- How can I order a cake?
Cakes can be ordered from this page, coming into the shop in person, or calling us at 613-238-2566. Please make sure you have received confirmation from us before considering your order placed! We are very busy and try to respond as quickly as possible.
- How can I get your products at a shop or cafe near me?
We are always on the lookout for new vendors! Please head over to our “Find Us” page, where you will see a list of our current vendors. If you do not see what you are looking for, we have created a letter that can be printed out and given to the shop/cafe owner! Let them know there is a demand for delicious, vegan treats and send us an e-mail to let us know where you’ve dropped it off. From there, we’ll do what we can!
- Do you deliver?
We don’t currently deliver for small orders, as our base price for delivery and setup is $50. We are considering our options for courier services, and will keep you all up-to-date when we start offering this service!
- Do you accept debit or credit cards?
Yup! We’re all growed up now. We accept Debit, Visa and Mastercard (no AMEX!).
